Privacy Policy

 

At SpunWorks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in business relationships.

Why Privacy Matters at SpunWorks

In the textile manufacturing industry, we handle sensitive business information from brands worldwide. Your trust is fundamental to our partnerships, and we take our responsibility to protect your data seriously. This policy outlines our practices transparently so you understand exactly how your information is managed.

Information We Collect

Personal and Business Information You Provide

When you interact with SpunWorks, we collect information that you voluntarily provide to us. This happens when you register for an account, request quotes for textile products, place orders for custom manufacturing, subscribe to our newsletter or blog updates, contact us through email, phone, or contact forms, participate in surveys, promotions, or trade show events, or download resources like sourcing guides or case studies.

The personal and business information we collect includes your name and business name, email address and phone number, billing and shipping addresses, company information and tax identification numbers, payment information (processed securely through third-party payment processors), product specifications and design preferences, order details and production requirements, and any other information you choose to provide in communications with us.

Information We Collect Automatically

When you visit our website, certain information is automatically collected about your device and how you interact with our site. This includes your IP address and approximate geographic location, browser type and version, operating system and device type, pages you visit and time spent on each page, links you click and navigation paths, referring website or traffic source, date and time of your visit, and cookies and similar tracking technologies.

This automatic data collection helps us understand how visitors use our website, improve site functionality and user experience, analyze traffic patterns and popular content, troubleshoot technical issues, and detect and prevent fraudulent activity.

Business Information and Communications

As a B2B textile manufacturer, we collect business-related information throughout our partnership including company size, industry sector, and business model, order history, production preferences, and volume requirements, communication records and correspondence via email, phone, or messaging platforms, product samples, design specifications, and technical documentation, quality control reports and inspection results, and shipping and logistics information.

How We Use Your Information

Order Processing and Service Delivery

The primary purpose of collecting your information is to fulfill our manufacturing services. We use your information to process and fulfill your orders for textile products, communicate with you about orders, production status, and shipments, provide design consultation and product development services, coordinate quality control inspections and testing, handle logistics, export documentation, and customs clearance, process payments and maintain accurate financial records, and provide customer support and address any concerns or questions.

Business Operations and Improvement

We use collected information to improve our operations by managing customer accounts and relationships, analyzing production efficiency and quality metrics, conducting market research to understand industry trends, improving our manufacturing processes and capabilities, developing new products and services based on customer needs, maintaining accurate business records and documentation, and ensuring compliance with legal and regulatory requirements.

Marketing and Communication

With your consent, we use your information for marketing purposes such as sending newsletters with industry insights and sustainability updates, informing you about new products, services, and capabilities, sharing case studies and success stories (with client permission), inviting you to trade shows, webinars, and industry events, providing educational content about textile sourcing and manufacturing, and conducting surveys to gather feedback and improve our services.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, updating your communication preferences, or contacting us directly.

Legal and Compliance Purposes

We may use your information to comply with applicable laws, regulations, and legal processes, respond to lawful requests from public authorities, enforce our terms and conditions and agreements, protect our rights, property, and safety, and the rights of our clients and partners, investigate and prevent fraud, unauthorized access, or illegal activities, and resolve disputes and implement agreements.

How We Share Your Information

Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating our business. These include payment processors and financial institutions for secure payment processing, shipping and logistics companies for international delivery, cloud storage and hosting providers for data management, email marketing and CRM platforms for customer communication, analytics providers to understand website usage, professional advisors including legal, accounting, and consulting firms, fabric suppliers and material vendors for production, certification bodies for quality and sustainability verification, and customs brokers for export documentation and compliance.

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable privacy laws.

Legal Requirements and Protection

We may disclose your information when required by law or when necessary to comply with court orders, subpoenas, or legal processes, respond to requests from government or regulatory authorities, protect our legal rights and interests, investigate fraud, security issues, or policy violations, enforce our terms and conditions, and protect the safety and rights of SpunWorks, our clients, and the public.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and how it affects your information.

With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as when creating case studies, testimonials, or collaborative marketing materials.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

SpunWorks operates as a global textile manufacturer based in India, serving brands in the USA, UK, EU, Canada, Australia, Japan, and other countries worldwide. This means your information may be transferred to, stored in, and processed in India where our manufacturing facilities and primary operations are located, countries where our clients, suppliers, and service providers operate, and cloud servers in various jurisdictions globally.

When transferring data internationally, we implement appropriate safeguards including standard contractual clauses approved by relevant data protection authorities, ensuring compliance with applicable data protection regulations including GDPR and other privacy laws, implementing technical and organizational security measures, and conducting due diligence on international service providers.

Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of data in transit using SSL/TLS protocols, encryption of sensitive data at rest in our systems, secure servers protected by firewalls and intrusion detection systems, regular security audits and vulnerability assessments, access controls limiting data access to authorized personnel only, employee training on data protection and confidentiality requirements, secure backup systems and disaster recovery plans, and incident response procedures for potential data breaches.

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable safeguards. If we become aware of a security breach affecting your information, we will notify you promptly as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, improve website functionality and performance, deliver relevant content and advertisements, and analyze traffic and user behavior.

Types of Cookies We Use

Essential cookies are required for website operation and cannot be disabled. These enable basic functions like page navigation, secure login, and access to protected areas. Performance cookies help us understand how visitors interact with our website by collecting anonymous usage statistics. We use this information to improve our site’s functionality and content. Functional cookies remember your preferences and settings such as language selection, location, and display preferences to provide a more personalized experience. Marketing cookies track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookie Preferences

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. However, disabling certain cookies may limit your ability to use some features of our website. To learn more about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.

Access and Portability

You have the right to request access to the personal information we hold about you, receive a copy of your data in a structured, commonly used, and machine-readable format, and understand how your information is being used and shared.

Correction and Update

You have the right to request correction of inaccurate or incomplete information, update your account information, contact preferences, and communication settings, and ensure your data is accurate and current.

Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements, close your account and have your data removed from our active systems, and request that we stop processing your data for specific purposes.

Objection and Restriction

You have the right to object to certain types of data processing, particularly for direct marketing purposes, request restriction of processing in specific circumstances, and opt out of automated decision-making processes.

Withdrawal of Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal. You can unsubscribe from marketing communications at any time, and opt out of non-essential data collection and processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@spunworks.com with the subject line “Privacy Rights Request.” Include your name, company name, contact information, and specific request details. We will respond to your request within 30 days as required by applicable law. We may need to verify your identity before processing certain requests to protect your information security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on the nature of the information collected, the purpose for which it was collected, legal, regulatory, tax, or accounting requirements, ongoing business relationships and transaction history, and legitimate business interests such as dispute resolution and fraud prevention.

For example, we retain order information and production records for at least seven years for accounting and tax purposes, quality control data for product liability and continuous improvement purposes, marketing communications data until you opt out or request deletion, website usage data for analytics purposes for up to two years, and financial transaction records as required by banking and tax regulations.

When information is no longer needed, we securely delete or anonymize it according to our data retention and disposal policies.

Children’s Privacy

SpunWorks provides business-to-business textile manufacturing services. Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, partner sites, or external resources. We are not responsible for the privacy practices, content, or security of these external sites. These third-party sites have their own privacy policies and terms of use. We encourage you to review the privacy policies of any third-party websites you visit before providing them with personal information.

Marketing Communications

With your consent, we may send you marketing communications about new products and manufacturing capabilities, industry insights and textile trends, sustainability initiatives and certifications, case studies and success stories, trade show invitations and webinars, special offers and promotional campaigns, and company news and updates.

Opting Out

You can opt out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails, logging into your account and updating communication preferences, contacting us directly at info@spunworks.com with “Unsubscribe” in the subject line, or calling us at the phone numbers provided below.

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages such as order confirmations and updates, production status notifications, shipping and delivery information, payment receipts and invoices, responses to your inquiries, and important account or policy updates.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

Your CCPA Rights

You have the right to know what personal information we collect, use, disclose, and sell, request details about specific pieces of information we have collected, receive information about our data practices in the preceding 12 months, request deletion of your personal information subject to certain exceptions, opt out of the sale of personal information (note: we do not sell personal information), and be free from discrimination for exercising your CCPA rights.

How to Exercise CCPA Rights

To exercise your CCPA rights, contact us at info@spunworks.com with “CCPA Request” in the subject line, or call us at +(1) 647 863 7495. Provide your name, company name, California address, and specific request. We will verify your identity before processing your request and respond within 45 days as required by law.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR).

Your GDPR Rights

You have the right to access your personal data and receive information about processing, rectify inaccurate or incomplete personal data, erase your personal data in certain circumstances (right to be forgotten), restrict processing of your personal data, object to processing based on legitimate interests or for direct marketing, receive your data in a portable format for transfer to another controller, withdraw consent for consent-based processing, and lodge a complaint with a supervisory authority in your country.

Legal Basis for Processing

We process your personal data based on contractual necessity to fulfill our manufacturing services and process orders, legitimate interests in operating and improving our business, communicating with clients, and preventing fraud, legal obligations including compliance with tax, accounting, and regulatory requirements, and consent for marketing communications and optional data processing activities.

EU Representative

For questions about GDPR compliance or to exercise your rights, contact us at info@spunworks.com with “GDPR” in the subject line.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this policy, notify you via email if you have an account with us, post a notice on our website homepage, and request your consent if required by applicable law.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

Our Commitment to Quality and Trust

At SpunWorks, we believe trust is the foundation of successful partnerships. Just as we maintain rigorous quality control in our textile manufacturing, we apply the same commitment to protecting your data. We understand that when you share your business information with us, you’re placing confidence in our integrity and professionalism.

Privacy isn’t just about compliance for us—it’s about respect. We respect your business, your brand, and your right to control your information. We’re transparent about our practices, responsive to your concerns, and dedicated to earning and maintaining your trust every day.

Building Trust Through Transparency

This Privacy Policy represents our commitment to transparency and accountability in how we handle your information. We believe you deserve to know exactly what happens with your data, and we’re always available to answer questions or address concerns.

Whether you’re a current client, prospective partner, or website visitor, your privacy matters to us. We’re here to protect it, respect it, and earn your trust through our actions every single day.

Thank you for taking the time to understand how we protect your privacy at SpunWorks. We look forward to building a trusted partnership with you.